ITCS FLAGSHIP SERVICE
Cyber Incident Response
24/7 intervention to manage cyberattacks, minimize damage and restore your operations
< 2h
Response Time
24/7
Availability
EN / FR
Languages supported
[ 01 ] · Service pillars
End-to-end incident coverage
24/7 Hotline
Immediate bilingual intake and stakeholder coordination.
Forensic Investigation
Root cause analysis, evidence collection, containment.
Environment Restoration
Secure recovery, environment rebuild.
Ransom Negotiation
Structured approach to reduce financial impact.
eDiscovery & PII Scan
Rapid identification of sensitive data, compliance support (e.g. Quebec Law 25, PIPEDA) and notifications.
[ 02 ] · PROVEN METHODOLOGY
Our 4-Step Intervention Process
A structured, rigorous approach to effectively manage any cyber incident
STEP 1 • < 30 MIN
Alert & Mobilization
- 24/7 hotline intake
- Initial criticality assessment
- Mobilization of the response team
- Communication plan setup
STEP 2 • 2 TO 24 H
Containment & Investigation
- Isolation of compromised systems
- Evidence collection & preservation
- Forensic log & artifact analysis
- Attack vector identification
STEP 3 • 1 TO 5 DAYS
Eradication & Recovery
- Complete malware removal
- Secure reset of accesses
- Data restoration
- Post-recovery security testing
STEP 4 • POST-INCIDENT
Reporting & Improvement
- Detailed forensic report
- Complete incident timeline
- Security recommendations
- Claims support
[ 03 ] · Incident types
Types of Incidents We Handle
Our expertise covers the full cyber spectrum
Ransomware
Data encryption, negotiation, secure restoration.
~65%of interventions
Data Breaches
Sensitive data identification, compliance.
~15%of interventions
Phishing / BEC
Business email compromise, fraud investigation.
~10%of interventions
Malware
Trojans, spyware, rootkits eradication.
DDoS Attacks
Mitigation, service restoration.
Intrusions
Unauthorized access, lateral movement.
[ 04 ] · Fund recovery
Fraudulent wire transfer? A dedicated service
CEO fraud, compromised email, investment or cryptocurrency scam: our specialized service takes over the recovery of diverted funds, for individuals and businesses alike.
- Wire recall and fund freeze requests with the banks
- Tracing of diverted funds, including cryptocurrency
- Reports to the Canadian Anti-Fraud Centre and police services
- Partner law firms with international reach for cross-border recourse
Dedicated service
virementfrauduleux.com
Free confidential assessment, 24/7 emergency contact, no false promises. A service operated by ITCS Group.
Visit virementfrauduleux.com[ 05 ] · Certifications
Certified expertise
Our team holds the most recognized certifications in digital forensics and incident response.
GCFA
GIAC Certified Forensic Analyst
GCFE
GIAC Certified Forensic Examiner
GCIH
GIAC Certified Incident Handler
GX-FE
GIAC Experienced Forensics Examiner
MCFE
Magnet Certified Forensics Examiner
ECIH
EC-Council Certified Incident Handler
CHFI
Computer Hacking Forensic Investigator
SANS / GIAC
GIAC Certifications
[ 06 ] · Other services
Discover our other services
A comprehensive approach to cybersecurity
[ 07 ] · Frequently asked questions
Frequently asked questions
The short answers our clients and their insurers ask for most often.
- /01
How fast do you respond to a cyber incident?
- Our hotline is open 24/7. An incident is triaged in under 2 hours and, for a critical incident, a full team is mobilized in less than 30 minutes. Remote intervention can begin immediately anywhere in Canada.
- /02
What should we do in the first hour after a ransomware attack?
- Isolate affected systems without powering them off, so evidence in memory is preserved. Do not pay or contact the attackers before a specialist advises you. Notify your cyber insurer and breach coach, then call our hotline: we take over containment, investigation and negotiation.
- /03
Do you work with cyber insurers and breach coaches?
- Yes. We regularly act on behalf of Canadian cyber insurers and law firms serving as breach coaches. Our reports are written to support the claim and preserve privilege, and our deliverables meet the notification requirements of Quebec Law 25 and PIPEDA.
- /04
Are your forensic investigations admissible in court?
- Our analysts hold recognized digital forensics certifications (GCFA, GCFE, GCIH, GX-FE, MCFE, CHFI). Evidence collection follows a documented chain of custody and reproducible methods, so findings can be used in litigation, an insurance claim or a complaint to the authorities.
- /05
Can funds lost to a fraudulent wire transfer be recovered?
- Often, provided you act quickly: the odds drop sharply after 72 hours. We coordinate the bank recall, evidence preservation and the steps with financial institutions and authorities. The dedicated service is described at virementfrauduleux.com.
Need a Rapid Response?
Our team is available 24/7 to handle your cyber emergencies